Frequently Asked Questions
Everything you need to know about enhancing your living space with Swan Canada.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location in Canada, delivery typically takes between 5 to 10 business days for standard shipping.
Do you offer white-glove delivery and assembly services?
Yes, we offer premium white-glove delivery for select metropolitan areas which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unassembled condition to be eligible for a full refund, minus shipping costs.
Are Swan Canada products covered by a warranty?
All of our furniture pieces come with a 1-year limited manufacturer warranty that covers structural defects and craftsmanship issues under normal residential use.
Can I request fabric swatches before making a purchase?
Absolutely. We understand the importance of texture and color; you can order up to five fabric swatches for free through our website to ensure the perfect match for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through PayBright for larger furniture investments.